Testimonials & Reviews, Craters & Freighters Baltimore

Craters & Freighters has over two decades of packaging, crating and shipping expertise.

Some Of Our Customers Testimonials:

Re:  Long Distance Shipping for Byrd Surveying, Inc.

"Dear Steve and Dan:

Byrd Surveying, (BSI), recently bought some sensitive surveying equipment from the State of Maryland.  As you know from our address, we were not in a position to pick up the equipment ourselves and turned to your firm to provide that service.  This equipment acquisition was group of several cases and boxes which had not been packed as a unit by the seller.

Consequently, the task before Craters & Freighters, (C&F), was not the typical shipping project. C&F would have to go to the seller’s location, pack up the multiple components and transport it to BSI.  As I stated, this is fragile and sensitive equipment and great care was needed to assure arrival at our location, intact, unharmed and in a short period of time.  BSI was somewhat skeptical that this goal could be achieved by a freight company and we explored other options before assigning the task to C&F.

Upon arrival of the package to BSI, our entire staff was impressed by the attitude of the driver and of the package itself.  All of the different pieces were contained in a carton that was tightly bound.  As we disassembled the carton, we found that each piece had been carefully packed and separated from the other.  It was clear that thought and care had gone into the packing process.  As we took each instrument from its case we were delighted to find that absolutely no damage to the equipment had taken place in the packing and transport operation.  The real accomplishment was that every piece of the gear operated properly when examined by a technician.

We attribute a great deal of the success of this acquisition to abilities and skill of C&F.  Dan was very accommodating in meeting our aggressive delivery schedule and his coordination with Steve made it happen.  It is difficult to do better than on time and safe delivery of a fragile package quickly and at a reasonable cost.  C&F has our sincere thanks for this achievement and our assurance that we will utilize your services for any future shipping needs that we may have.  Thank you again for an outstanding level of performance that one rarely sees anymore."

Sincerely,

Deon Byrd, President


"Dear Mr. Burton:

Just dropping you a line to tell you "HoW - WoWed" we are in New Orleans on the FANTASTIC end-to-end TRANSACTION we have had with Craters & Freighters of Baltimore !!!
 
Your Dan Provine was so patient in the initial stages of the transaction guiding our staff through the process of doing business with C&F and the overall process of shipping a one off item like these acoustic chambers.
 
Dan then received the chambers from the originator in Ellicott City and then did your C&F WoW - Magic to crate the chambers and then get them shipped to New Orleans !!!   Dan followed up with us in every step.  
 
Your New Orleans Area C&F team mates did their part and WoWed us more when your crate arrived at our facility.

We will be recommending Baltimore C&F to colleagues in the area for their use.

We will be recommending New Orleans C&F to colleagues in the area for their use.

We are also communicating with the Sr. Contact Person at your level that is in the New Orleans Area C&F named Mr. Jim Caradine."

Respectfully,

Henry G. Heier


"Mr. Steve Burton
 
Even though we did have a minor inconvenience concerning the delivery of the crate from Baltimore (no one’s fault really) due to the lack of communication and a few assumptions on our part.  We were extremely pleased to see how well our equipment was packed and crated.  The extra effort that was taken to ensure that no wood touched our projection system screen and for that matter any other part of the system.  Their efforts to protect our equipment was well beyond our expectations, frankly we excepted late delivery and damage, but what fools we be.  Additional consideration was given to actual manipulation of the crate once it arrived at its destination by placing the pallet skids in a direction that would and did allow for a pallet jack to lift and pull the equipment in to and through doorways.  This placement of the skids had never been considered by any other freighter in the history of our vital government program.  Their forethought rather than hindsight was directly responsible for the speedy delivery and placement of a rather large and heavy equipment item.  Additionally, Mr. Steve Burton worked closely with our purchasing agent and system engineers to ensure that the BAE VTRAT program manager as well as our customer was aware of shipping status all along the way and he even followed up on the process of the local carrier to ensure that we were getting the same sort of quality service that he expected from his own team, and directly due to his involvement, we did.  It is very hard these days to obtain the sort of service and attention that we received from Baltimore Craters and Freighters.  Baltimore Craters and Freighters will certainly be our go to guys in the future, only because of Baltimore Craters and Freighters, JOB WELL DONE!!"
 
Al-Malik Mustafaa El Shabazz

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